For account, subscription, connection, or billing issues, submit a ticket through the user panel. Describe what happened and what you’ve already tried to help avoid unnecessary follow-up.
The user panel ticket system is currently the only published contact option. No email address or Telegram contact has been announced; use the options listed on this site.
For account access, subscription status, connection issues, payment checks, and refund requests. Sign in, open the ticket section, describe the issue, and add any follow-up details to the same ticket.
Response times: No fixed response time has been announced. Check for replies in the panel after submitting your ticket. Complex issues may require additional information or review.
Submit a requestNo support email address has been announced. Please use the ticket portal for now. Email is generally suited to longer explanations or sharing materials; check this page for an address and instructions if the channel becomes available.
Response times: There is currently no available email address or stated email response time.
No Telegram contact account has been announced. Telegram is generally suited to brief questions or checking where to get help. For order or account issues, please submit a ticket through the user panel.
Response times: No public contact account or online or response hours have been announced.
Include only the information needed for your issue. Never share your password, full subscription link, access token, or other account credentials.
Include your device platform, client name, selected region and route type, and roughly when the issue occurred. Say whether you can’t connect, some websites won’t load, or the app shows an error. If there’s an error message, include its exact text and describe what happened after switching routes or reconnecting.
Before sharing screenshots, cover your subscription URL and sensitive account details. Check the import steps in the getting started guide, then look for a solution in the Help Center.
Include the plan and order status shown in the panel, along with the payment method used. VPNNT accepts Alipay / WeChat Pay / USDT. If your payment record doesn’t match the panel status, include the relevant order details and redact unrelated personal information.
Monthly subscription data resets on the activation date each month. When you upgrade mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and never expire. For plan details, see Plans.
VPNNT offers a 14-day no-questions-asked refund. To request one, state your request clearly in a ticket and include the relevant order. See the Terms of Service for details. You don’t need to share sensitive information unrelated to your order to explain why you’re requesting a refund.
Check the panel for replies after submitting your ticket. If anything changes, add the new details and what you tried to the original ticket so the issue can be reviewed in context. No fixed resolution time is promised; refer to the ticket for replies and progress.